The Berry Box Co

FAQs
How do I order?
You can order one of our Grazes by completing the online enquiry form. Please note that we require a minimum of 3 days notice and orders are subject to availability.
Where are you based and do you deliver?
We are based in Hampshire and deliver within a 10 mile radius of Liphook, charges will apply. If you live outside our delivery area please contact us and we'll see if we can accommodate your order, a minimum order value will apply.
What days / times do you deliver?
We deliver Monday to Saturday 11am to 6pm and Sunday 12pm to 4pm. Please note delivery times are subject to availability.
How do I pay?
We ask for payment via BACS transfer, using the account details provided. Orders are subject to availability and not confirmed until we receive full payment.
Allergies and dietary requirements
PLEASE NOTE we cannot cater for allergies that cause adverse reactions, due to the high risk of cross contamination. However, we can cater for specific dietary preferences such as Vegetarian.
Due to the wide variety of suppliers we source from, our food is NOT prepared in an allergen-free kitchen and we cannot guarantee our Grazes do not contain traces of the following allergens:- celery, cereals containing gluten (including wheat, spelt, rye, barley and oats) eggs, fish, lupin, mustard, tree nuts (including almonds, Brazil nuts, macadamia, pecans, pistachios and walnuts), peanuts, sesame seeds, soybeans, sulphur dioxide and sulphites.
Do you have a list of foods included?
You can find these on the "Grazing Tables" or "Grazing Platters" or "Graze Cup" "Brie Cakes" or "Grazing Boxes" Page.
Can Grazes be refrigerated?
Our Grazes are best enjoyed on the day of delivery, but can be refrigerated (excludes Brunch Boxes) and should be consumed within 24 hour.
How long can the food remain out on the table?
We advise a 4 hour time period and food should be kept in a cool area, away from direct sunlight and heat sources. In accordance with food hygiene and safety the food must be disposed of after 4 hours. Our responsibility of the food ends after delivery.
Do you offer refunds?
Unfortunately we do not offer refunds, as ingredients are pre-ordered to fulfil your requirements. We can offer an alternative date, within 6 months of your original booking, if advance notice is given and we are able to accommodate your new date.
Are you insured?
We are fully insured and registered with Chichester District Council. We also have current food hygiene and safety training and have been awarded a 5 Star Food Hygiene rating.